Your online reputation is the most important aspect of your online presence.

People care more about the experience your past customers have had than they care about your logo, slogan, 'mission', or how long you've been in business for.

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Your online reputation is the most important aspect of your online presence.

Reviews Affect Behaviour

The primary source of your online reputation is your review score across various platforms. Your reviews have a direct impact on consumer decisions, so it's important to get as many positive citations as you can, whilst addressing customer service issues proactively. Our platform gives you complete control over this process.

From Bad to Good

Not everyone will be happy with your product, service, or delivery, so it's important to have systems in place to address problems before they turn into an unaddressed negative review.

Our system encourages feedback from customers, and alerts you if that feedback is negative. This allows you to solve the issue, to either avoid a negative review or to respond promptly if you do get a low star rating.

A lot of prospective customers will look to see how you handle situations when things don't go smoothly. Court these individuals by handling your negative reviews well.

Better Than a Friend

Whilst an online review from an almost anonymous stranger might not have the same impact as a recommendation from a friend, people trust the wisdom of the crowd. A large number of reviews, all responded to, and the majority of them positive (4.6-4.8 out of 5 is the sweet spot) will lead to your business being seen as trustworthy and reputable.

Public Credibility Drives Sales

Potential customers seek validation before making a decision, and a strong online reputation can be the difference between gaining or losing a sale for almost three quarters of the marketplace.

By actively collecting and showcasing positive reviews, you’re not just signalling your status; you’re increasing conversions and long-term customer loyalty. Your online reputation isn’t just feedback; it’s a powerful tool that, when managed well, turns hesitant prospects into paying customers.

Still not convinced?

Here are several case studies demonstrating how businesses have increased revenue by obtaining more 5-star reviews:

Yelp's Impact on Independent Restaurants

A Harvard Business School study found that a one-star increase in a restaurant's Yelp rating leads to a 5-9% increase in revenue for independent restaurants.

https://www.hbs.edu/ris/Publication%20Files/12-016_a7e4a5a2-03f9-490d-b093-8f951238dba2.pdf?

Amazon Product Reviews and Sales

Research indicates that products with higher ratings (4 or 5 stars) significantly impact sales.

Even a 0.2-star increase can result in over 2.5 times more sales.

https://biltapp.com/news/a-5-star-experience-do-higher-product-ratings-lead-to-higher-sales/

Yotpo's Influence on Aviator Nation

Aviator Nation utilized Yotpo's platform to enhance customer reviews, leading to a 31% increase in revenue and a 34% boost in email open rates.

https://www.yotpo.com/case-studies/

Zurvia's Findings on Review Volume

Zurvia's research indicates that businesses with 200 or more reviews earn nearly twice as much revenue as those with fewer reviews

https://www.zurvia.com/case-studies

Banch Marketing's Success with KenzKustomz

KenzKustomz experienced a 43% revenue increase and a 15.6X return on ad spend after focusing on obtaining 5-star reviews.

https://banchmarketing.com/case-studies

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100 Reasons

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Everything you need

Your New Review Management Platform

Displaying and requesting reviews for your business has never been easier. Reviews help establish trust, improve brand reputation and SEO, and can significantly boost your sales.